You can request a full refund within 14 days of subscribing, as stated in our Terms and Conditions.
The refund process depends on how you purchased your subscription. That’s because Heylama doesn’t process payments directly — we use payment providers like Apple, Google, and Stripe. Each has its own refund procedure.
For iOS users (App Store)
We can’t issue refunds directly for App Store purchases.
To request a refund, please follow Apple’s official steps here:
👉 Request a refund from Apple
For Android users (Google Play)
If you purchased through Google Play, you can either:
Contact us and we’ll process it for you if the payment was less than 7 days ago, or
Follow Google’s refund steps here (recommended - usually faster):
👉 Request a refund from Google Play
For Web users (Stripe)
If you subscribed on our website using Stripe, just contact the Heylama team.
We’ll process your refund within 3–5 business days.